A Personal Trainers Guide to Developing Unsurpassed Customer Service DVD

Workout Videos Presents: A Personal Trainer’s Guide to Developing Unsurpassed Customer Service Workout DVD - A Personal Trainer’s Guide to Developing Unsurpassed Customer Service presents a comprehensive overview of the effect of customer service on a personal trainer’s level of income. The DVD features a discussion of the difference between "doing things right" and "right things." The DVD also details eight essential rules of sound customer service for personal trainers. Among the topics covered: the hidden costs of client turnover, high versus low involvement buyers, client uniqueness, don’t be something you’re not, be responsive, never stop listening/learning, do what you say you’re going to do, and commit yourself to the continuing pursuit of excellence. Produced in cooperation with the American College of Sports Medicine (ACSM). Affiliation: Teri O'Brien, Teri O'Brien Fitness Systems, Inc. (2008) (47 mins.)